Ofgem’s Standards of Conduct

The industry regulator, Ofgem, has set out standards for how all energy suppliers should treat customers. We’re working hard to meet these and are committed to delivering a better service for you - you’ll be able to see what you can expect from us.

You can find out more about what we're doing in our Outcomes Report.

Customer Outcomes Report 2018 (PDF, 10382KB)

Questions we get asked

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