Landlords, letting agents and third parties
Tell us when a tenant is moving
It's easy to tell us when there’s someone moving in or out of a property. If it's a business paying for the energy at the property, we'll need you to contact our Business Movers Team.
Otherwise, you're in the right place. It's helpful to give us around 2 days' notice and have the following information to hand:
Alternatively, if you would prefer to call us:
0800 316 8558 or 0330 100 8658
Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.
Got a prepayment meter?
You'll need to call us. We will need to know the meter serial number and any credit or debit on the meter.
Other things you might be interested in
It can be stressful, but by moving online, using our handy guides or reading our FAQs, moving your energy couldn't be easier.
Following our easy, five-step guide to moving home will help make the move even easier.
We know energy’s not top of your priority list – so we’ve made it quick and easy to sort out online. It only takes a few minutes, then you can get back to the important stuff.