Tell us when a tenant is moving

It's easy to tell us when there’s someone moving in or out of a property. If it's a business paying for the energy at the property, we'll need you to contact our Business Movers Team.

Otherwise, you're in the right place. It's helpful to give us around 2 days' notice and have the following information to hand:

  • The new tenant’s details - only once you’ve let your tenants know you'll be providing this information on their behalf, and they haven’t objected.
  • Any gaps in the tenancy - as the landlord you're responsible for the energy during this period.
  • The previous occupier’s or tenant’s details - including their forwarding address.

Tell us a tenant is moving online

Alternatively, if you would prefer to call us:

0800 316 8558 or 0330 100 8658

五人斗地主We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information 五人斗地主

Got a prepayment meter?

You'll need to call us. We will need to know the meter serial number and any credit or debit on the meter.

Frequently asked questions

A couple browse frequently asked questions on a tablet device

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

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